Michael is the head of customer success and engagement at instructional content platform Newsela, which allows students to share in digital reading experiences, to heighten engagement with a subject and foster discussion, and allows teachers to create custom activities to enhance learning.
The platform enables educators to gain insight into and guide students’ real time reading activity, oversee assignment completion, and have access to district-wide reports on utilization and engagement.
Michael is responsible for critical client experiences, including seamless implementation, increasing adoption and ensuring retention, as well as communications, and identifying new revenue opportunities and maintaining and increasing customer satisfaction.
Michael will be a speaker at this month’s Nearshore Nexus event in New York City.
Prior to joining Newsela, he was director of global customer operations at Spotify, responsible for creating a framework to improve the effectiveness of global customer operations and developing a global launch strategy for new language and product support.
He has also served as managing director at The New York Times, responsible for post-sale customer lifecycle management, which included onboarding, engagement, service, and retention. He has also led strategic initiatives, managed business development,and project management teams for several successful startups and telecom providers.