Nearshore Americas

HGS Doubles Back, Re-establishing Contact Center on Prince Edward Island

Indian BPO provider Hinduja Global Solutions (HGS) is re-establishing its operations on Canada’s Prince Edward Island.

The outsourcer is launching a contact center in Charlottetown, an area barely an hour’s drive from Montague where it shut down its delivery center last year citing a lack of skilled labor.

Bangalore, India-based HGS is seeking to recruit people for more than 170 positions. “Former HGS employees are welcomed and encouraged to apply,” the company stated in a press release.

The news comes almost two months after the outsourcer said it was finding a need to add as many as 1,225 people to its payroll in Canada.

“We are pleased with our growth in Canada,” said Ross Duff, Senior VP of Operations for HGS Canada. The Indian firm has been present on the Canadian island for more than decade, but in March last year it closed its call center in Montague, leaving 65 employees out of work.

HGS says it is recruiting permanent, full-time, inbound customer service agents, team leaders, and administrative roles, adding that it would prefer applicants with problem-solving abilities. The Charlottetown office currently employs 23 people.

Most of HGS’s clients in Canada are government agencies and companies in the telecommunications and financial services sectors.

Elsewhere in Americas, HGS has extensive operations in Jamaica and runs a solitary delivery center in Colombia. A subsidiary of Indian business conglomerate Hinduja Group, HGS reported US$507 million in earnings for the fiscal year ending March 2016.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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