Nearshore BPO vendor Horatio has expanded its operations in the Dominican Republic by adding 600 more seats to its new facility in Santo Domingo.
The New York City-based customer experience services provider announced that this expansion could boost its workforce to 3,000 employees.
The new facility, located in Metro Plaza, Santo Domingo, was inaugurated late last year. Horatio is focusing on the Dominican Republic due to its large bilingual population, which is ideal for serving U.S. customers.
This is Horatio’s second location on the island, with the first in Santiago, the country’s second-largest city. The company emphasizes the importance of human agents in customer service, believing they provide a warmth and empathy that technology alone can’t replicate.
The new facility offers a range of amenities, including a gym with personal trainers, daycare services, yoga and meditation classes, psychologists, game rooms, and meals with daily snacks. Additionally, On-site English teachers will train employees.
“Every part of Metro Plaza was designed to redefine what a call center should feel like, ensuring that communal spaces are calming and promote creative thinking,” said Jose Herrera, Horatio’s Co-Founder and CEO. “We wanted our team, especially those with sensory needs, to feel that this environment exceeds any they’ve worked in before.”
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