Source: CyberMedia News
The BPO arm of the India’s second-largest software services company, Infosys, is looking at expansion and new operating models to stay ahead. The BPO major said that it sees opportunity in
the geographies that include Europe and Latin America.
Swami Swaminathan, CEO and MD of Infosys BPO, said Infosys BPO is also eyeing at acquisitions with the companies that provide capabilities and expertise that they don’t have.
The Infosys BPO chief said their focus is on non-linear growth. “We are working on a new operating model for enhancing efficiencies,” he said. The company is expanding its capabilities and they are constantly growing in tandem with industry requirements.
Infosys BPO revenue jumped by 21 per cent, while headcount grew 3 per cent during the last fiscal year. It has capabilities in several verticals that include retail, BFSI and telecom, and provides an array of services.
Swaminathan said that the company wanted to expand its operations in Europe and Latin America. Infosys BPO is also looking at legal process organizations (LPO) and other functional areas for expansion.
“During the last quarter, we have got a few delivery centres and now we are looking at consolidating them,” he added. Its business transformational group includes technology, business value and new engagement models.