Nearshore Americas
iQor Colombia

iQor Aims for 500 Agent Expansion in Colombia

BPO provider iQor, which emerged from chapter 11 bankruptcy barely two years ago, looks set for a major expansion.

Company officials announced plans to recruit 500 bilingual contact center agents in the Colombian city of Medellin. The new employees will work from a 25,000 square foot facility, providing digital CX and omnichannel customer support to global clients across all industries, stated the company in a press release.

The new hires will enjoy “flexible hybrid work environments with work-in-office and work-at-home opportunities”, iQor added.

The announcement comes months after the Florida-based company launched mega delivery centers in Trinidad and the US city of Allentown (Pennsylvania), creating thousands of jobs.

iQor provides back-office services, including customer care, tech support, cash applications and accounts receivable management.

In August 2020, the company filed for bankruptcy protection as its debt burden grew to US$1 billion and pressure to scale back operations mounted. The liquidity crisis did not last long, yet prompted the company to shut down a few delivery centers and lay off nearly a quarter of its workforce.

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Today, iQor employs over 35,000 people in nine countries, including Mexico, Panama, Trinidad, India and the Philippines, in addition to the United States.

Current president and CEO, Gary Praznik, will retire this year after 23 years with the company.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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