Jamaican BPO provider itel is gearing up to add as many as 500 people to its payroll in Guyana as part of its US$4 million business expansion plan.
Guyana has “untapped talent” and is set for “explosive growth’’, said Kailash Rao, itel’s Country Manager in Guyana. The Jamaican firm will host a job fair in the capital city of George Town during the first week of September.
Itel arrived in Guyana in July 2021 following its acquisition of a local call center firm Emerge BPO, which employed hundreds of people in the South American country and owned a seven-storied building in George Town.
In a 2021 interview with Nearshore Americas following the acquisition, itel’s founder Yoni Epstein said: “The Guyana facility [of Emerge] gives us the greatest potential. It’s in the heart of George Town and is an 84,000-square-foot building. There are seven stories but at the moment only three are used. We can expand there, and fill an extra 1,500 seats.”
This will be itel’s first job fair after the 2021 acquisition, meaning the company might hire 1,000 more employees in the South American country in the months to come.
With a population of around 783,000, Guyana does not provide the talent pool and scaling options of other regional countries. Nevertheless, it is an English-speaking country, has a strong literacy rate and shares a timezone with the US East Coast.