Nearshore Americas

Latin American Contact Center Group Eyes Expansion

Latin American BPO industry organization ALOIC has shared with Nearshore Americas its plans to grow an alliance of international organizations in the BPO space across the Americas and into Spain.

The plan is to partner with both the International Faculty for Executives of Spain (IFAES) and the Professional Association of Customer Engagement (PACE) in order to promote business among the members of its constituent organizations.

The “Alianza Latinoamericana de Organizaciones para la Interacción con Clientes,” (ALOIC) is an alliance formed in 2008 by a group of service providers from Central America and Mexico, with the aim of sharing best practices and referrals of business opportunities that may arise within the constituents’ different markets.

Current membership consists of four organizations from Argentina, Brazil, Colombia and Mexico. There is a rotating chair that passes among members, and it is currently held by The Colombian Association of Contact Centers and BPO, a nonprofit organization that serves as an industry voice for outsourcing in Colombia. Other members include the Instituto Mexicano Teleservicios, representing the Mexican contact center industry; Grube Publisher’s imprint CLienteSA Magazine, the industry trade journal for outsourcing in Brazil, and sponsor of  events such as CIC Brasil; and the Presidents Forum; and Clienting Argentina – a 25-year-old BPO and CRM consultancy.

“ALOIC recognizes best practices for interacting with customers in Latin America and gives its members an important opportunity to share knowledge and generate synergies from their local activities,” says Juan Pablo Tricarico, Executive Vice President of Clienting Group. “In the short term the goal is to continue supporting its international representation through local events developed by its members, and participating in allied events around the world.”

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For enterprises, industry associations and individuals wishing to learn more about ALOIC or to explore strategic partnerships, Mr. Tricarico can be reached at Clienting Group in Argentina. Contact details are on ALOIC’s website.

Loren Moss

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