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Philippines Proposes Anti-Exploitation Law for BPO Industry

A lawmaker in the Philippines filed a legislative bill which seeks to protect BPO workers from all kinds of exploitation in the workplace.

If passed, the law would require the government to issue guidelines for how call center companies should look after their employees.

Camille Villar, who introduced the bill, said in a statement that many BPO employees are risking their health by working overtime until late into the night. The lawmaker argued that such employees must be entitled to the best insurance coverage.

If the law is implemented, BPO companies will be required to pay transportation to all employees.

Representatives Villar is likely to press BPO companies to allocate enough agents to each client so that no Filipino worker is overburdened.

“Every employee should be protected from understaffing or overloading,” she said citing Section 8 of the country’s labor law.

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In addition, the proposed law would require BPO companies to regularize every worker after six months of training or probation.

A special legal guideline of this kind is required for the BPO industry, stated the lawmaker, adding that call centers are one of the key pillars of the local economy.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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