Nearshore Americas

Podcast Recap: “Automation Requires Buy-In" According to Brown University CIO

In our tenth episode of the Nearshore Cafe podcast series, we spoke to Professor Ravi Pendse, Vice President and Chief Information Officer at Brown University, who explained more about the technology automation landscape and why human contact is still valuable.
Pendse believes that if we focus on career security rather than job security then automation can offer great benefits. He also discussed his views on the implementation of automation, techno-pessimism, and the need for a balanced approach to automation, stressing that “no machine can replace human interaction“.
To find out more and to listen to the full podcast, click here.

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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