Nearshore Americas
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IT Providers Frustrated by Years of H1B Visa Chaos

As the US government continues to restrict the movement of tech professionals with H1B visas, foreign IT services providers are feeling frustrated, with a few of them questioning how to sustain the previously durable model of servicing US clients.

Over the past three years, the US Citizenship and Immigration Services (USCIS) is not only rejecting visa applications but also demanding numerous explanations from applicants.

IT industry expert MP Kumar

“I know many IT companies who received hundreds of H1B visas. But, in the past few years, it has been nearly impossible to use these visas for serving American clients,” says MP Kumar, an IT industry veteran who founded several technology firms in India.

HR managers in other IT companies blame USCIS’ increased scrutiny for the crisis.

“Many H1B visa holders have returned home. They are tired of answering questions at immigration offices,” said an HR manager at an IT company in India’s silicon city of Bangalore who asked to remain anonymous.

Explain, Explain and Explain

Since 2018, USCIS has been bombarding visa applicants with numerous questions over the nature of their job, technological expertise, salary and location of work.

In addition, it is using the option of issuing an RFE (Request for Evidence), requiring US employers to submit additional paperwork. In 2019, more than 35% of visa applications were rejected even after the employers responded to an RFE.

Immigration lawyers representing the visa applicants are also growing frustrated. Dakshini Sen, an immigration lawyer in Houston, told AP last year: “We have to write and write and write and explain and explain and explain each and every point.”

Moreover, visa processing has now become “unpredictable” and confusing, forcing US employers to spend millions of dollars on lawyers and court proceedings.

Some Visas Last For Just a Few Days

Before President Donald Trump took office, H1B visas would be renewed every three years. In 2018, a lawsuit filed by an IT services provider claimed that some visas were valid for only a few days or had expired before they were even received.

This has been the fate of the visa program after it became a contentious political issue four years ago. President Trump issued a series of executive orders and presidential proclamations in the name of plugging loopholes in the visa processing system.

He first denied work permits for the spouses of H1B visa holders and raised the visa processing fee. His administration susequently tweaked the definition of “specialty occupations”. Months later, the president increased minimum wages for visa-holders and banned federal contractors from using them.

Buy American and Hire American

In response to Trump’s actions, some foreign IT companies started hiring American workers in large scale, while a few others began expanding operations in Mexico and Canada to take advantage of their timezone alignment with the neighboring US.

India’s tech giant Tata Consultancy Services is now among the largest employers in the US. Infosys, another tech multinational, not only fulfilled its promise of adding 10,000 Americans to its US payroll, but also vowed to hire another 12,000 professionals by 2022.

Finding tech talent in the US has never been easy. Both Infosys and TCS are running skill training programs in the North American country in an attempt to tackle the talent shortage.

Infosys is now talking about doubling its headcount in Mexico and Canada to maneuver around the immigration blockade in the US. However, small IT companies are watching helplessly.

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In his policy statement, President-elect Joe Biden has promised to normalize H1B visa processing. His agenda for Indian Americans reads: “He (Biden) will support first reforming the temporary visa system for high-skill, specialty jobs to protect wages and workers, then expanding the number of visas offered and eliminating the limits on employment-based green cards by country.”

However, analysts say the exact dimensions of the visa program will remain opaque so long as it remains a hot debating topic among US politicians.

Indian IT providers, who received a large share of the visas until Trump’s presidency, say they don’t mind paying higher wages and higher visa fees. But they are extremely concerned with the “endless scrutiny”, which they say is consuming much of their time and resources, making it almost impossible to serve their US clients.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.


  • If InfoSys and Tata are hiring actual Americans, for jobs in the United States. I’d say the tougher policies have been a big success.

  • I’ve worked for Microsoft, Expedia and several other high tech firms. These companies are outright abusing this visa program. It’s only suppose to be for hardship cases where no local American can do the job. When you walk down the halls of microsoft and many other companies or look at the % of workers at the company doing jobs that have literally 100s of applicants for qualified amercans being recieved every day. The H1B program has to stop. Train more americans if there really is a shortage. The reality is these companies do it because its cheaper.

  • President Joe Biden vowed reform when he was running for office, stating that “high skilled temporary visas should not be utilized to disincentivize recruiting workers already in the U.S. for in-demand occupations.” Since taking office, his administration has begun to consider raising the salary that employers of H-1B employees must pay. The administration of President Joe Biden has simplified the application procedure for H-1B work visas but does not want to raise the cap. Rather, it wants to issue more green cards. The administration of President Joe Biden has not suggested raising the H-1B threshold, but it is becoming simpler for corporations to get a visa.