Nearshore Americas

Qualfon Begins Building Enormous Call Center in Guyana

Global BPO provider Qualfon has started building what it describes as one of the world’s largest contact centers in the Caribbean country of Guyana. It will create 6,000 jobs over the next five years, Qualfon says.

Qualfon, a global company with offices and locations around the world, is building the center south of the Princess Hotel on the East Bank of Demerara. Having entered Guyana eight years ago,Qualfon currently employs about 1,500 people  in the Caribbean country where it is one of the biggest private-sector employers.

“Guyana provides one of the most compelling offers in the BPO industry. With its competitive prices and native-English language, as well as Qualfon’s low attrition rates, Guyana is a great alternative to India and a strong complement to the Philippines,” said Bob Dechant, Chief Sales and Marketing Officer at Qualfon.

In addition to the contact center, construction plans include an administration building as well as a second operations center. The BPO provider says the new facility will be environmentally friendly, with solar panels and a waste water treatment plant, as well as an interfaith chapel.

Guyana is well suited for setting up contact centers, because “Guyana understands Americans,” says Qualfon. “They (Guyanese) speak the same native-English language and watch the same TV. In addition, they have a diverse and welcoming culture that is unique in the world,” said Qualfon CEO Mike Marrow.

“Guyana is the ideal location for our business due to the country’s U.S. and Latin American proximity, native-English-speaking population, high-caliber workforce, and its dedication to building economic strength through more industry diversification,” Marrow said in a press release.

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Nearshore Executive Alliance recently recognized Qualfon for its employee-focused corporate social responsibility program. Qualfon was the runner-up for the Foundations’ award.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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