Narayan AmmachchiU.S. mortgage servicer Real Time Resolutions, Inc. (RTR) has acquired Account Outsourcing Group’s (AOG) call center in Jamaica. Financial details of the deal have not been disclosed.
In addition to the call center operations, RTR has acquired certain first- and third-party collection, customer service, and BPO contracts serviced by AOG’s call center from the Caribbean country.
The Montego Bay-based AOG is managed locally by Rosetta (Rose) Malcom-Brown and Mia Crooks, who have a combined 29 years of collection and BPO experience, according to the firm.
“This acquisition allows AOG employees and management the opportunity to join a larger company that offers resolute information security and compliance as well as a high standard of servicing excellence,” said Mike Chiodo, former owner of AOG, who will soon assume the role of VP of business development for RTR. “This will further increase our current offerings to our existing clients as well as facilitate the development of new ones.”
Founded in 2000, RTR is a certified Women Owned Business (WBENC) and owns a license to serve as collection agency and a mortgage servicer. RTR, based in Dallas, Texas, provides wide verities of back-office services, including mortgage servicing, contingency fee collection, customer service, and portfolio management for financial institutions in the United States.
It is not clear, however, how many people are working for this call center in Jamaica. They all will now work under the brand of RTR, which has similar delivery centers in Phoenix, Arizona, in addition to Dallas.
“We have always known that the culture and workforce in Jamaica offer superior service and quality when compared to other nearshore locations, and the AOG professionals are truly exceptional,” said RTR CEO Eric Green.
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