Recap: It’s High Time BPO Contracts Included Watertight AI and RPA Clauses

Artificial intelligence (AI) and robotics process automation (RPA) are here to stay, so as outsourcers and their clients start working the tech into their business strategies, now is the time for legacy BPO contracts to be re-written.

The industry knows that it’s only a matter of time before a substantial AI takeover happens, so preparing or amending your outsourcing agreements and contracts should be up there on your priority list.

In this Nearshore Americas article, we explore the mistakes that are often made with contracts when implementing RPA and AI into a BPO operation, as well as the alternative approaches for customers who want to achieve cost savings while mitigating risks.