Nearshore Americas

Recap: The Importance of Transparency Between Clients & Vendors

According to VMO veteran Tim Norton, one of the most fundamental characteristics for determining the maturity of a vendor-client relationship is transparency between parties.

“Providing the right level of transparency and expecting the same in return helps to build a far better foundation for which to develop the client-vendor relationship, leading to mutual business success,” he writes. “This aspect of the relationship reveals how much trust is involved, which in turn will drive the evolution of the partnership.”

Norton explains where this approach must take place, pointing out that almost no department of the corporation should be closed off when it comes to vendor partners.

To read the full article and learn more about the importance of transparency, click here.

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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