Nearshore Americas

Sandals to Build a Call Center in Grenada

Caribbean hospitality firm Sandals Resorts International has unveiled a plan to invest US$800,000 in Grenada to build a call center and a conference hall in the capital St. George’s.

This is the company’s third call center in the Caribbean, with the other two being in Jamaica and St Lucia. Founded by a Jamaican born business tycoon Gordon “Butch” Stewart, Sandals said the call center would employ about 105 people.

Every agent being recruited will be trained in customer service before the call center is launched.

The conference center is going to spring up on an 8,500 square feet land on the premises of the company’s La Source Hotel in the Grenadian capital. According to a press release, the construction work will get underway over the next 10 weeks.

The announcement comes almost a year after Sandals inaugurated its LaSource Hotel at the presence of the country’s Prime Minister Keith Mitchell and Tourism Minister Yolande Bain Joseph.

The hospitality firm, according to the Caribbean Journal, has allied with several airlines that fly to Grenada and acquired technology required to provide better customer care service.

If everything goes according to the plan, the call center will be up and running by April next year.

Analysts say Stewart’s resorts and hotels in Grenada have played an important role in attracting a large number of foreign tourists to Grenada.

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Began with a single hotel in Jamaican Montego Bay, Sandals has now turned out to be one of the biggest hospitality firms in the Caribbean. Today it owns nearly 25 properties, most of which are popular with European and US tourists.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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