Nearshore Americas

Sitel to Hire 500 Employees in Tennessee Locations

Sitel is adding 500 people to its payroll in Knoxville and Oak Ridge, Tennessee, as the call center operator appears to be restructuring and streamlining its operations across the United States. The expansion comes barely months after news surfaced that the company is closing its Asheville call center and moving some lines of business to Knoxville.
The new professionals being recruited in Knoxville will deliver customer support for a client in the financial services industry and an insurance provider supporting veteran healthcare.
Sitel bulked up in the Tennessee area in December 2014 when it launched a call center in Knoxville and moved more work to its already-existing site in Oak Ridge, located 25 minutes from the Knoxville site.
Sitel provides customer service through a variety of channels, including web chat, social media, and telephone, among others. Its industry verticals include communications, healthcare, financial services, retail, and manufacturing.
The call center firm reportedly scooped up a large number of contracts in the healthcare sector following the enactment of the sweeping healthcare reform passed by President Barack Obama.
“We look forward to interviewing and hiring 500 new team members in the Knox, Anderson, and Roane counties,” said Rick Valverde, Sitel’s director of talent acquisition. “Sitel has earned the reputation as an employer-of-choice with high-growth opportunities for local residents. In particular, Sitel has had a longstanding commitment to hiring talented U.S. military veterans.”
Not only does it offer training to employees but also provides a competitive compensation and benefits package, including medical, dental, vision, and paid vacation. Most of the positions being filled up in Knoxville are for frontline supervisors and future operations managers.
A subsidiary of Groupe Acticall in France, Sitel serves more than 62 markets in 40 languages. In Latin America, it has operations in Nicaragua, Colombia, Brazil, Mexico, and Panama. According to one report, nearly 10% of customer calls are handled from the company’s Latin American delivery centers.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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