Sitel doubles its capacity in Brazil with a new call center facility. The company now has over 11,000 employees in Latin America.
Sitel, a leading global business process outsourcing (BPO) provider, today announced that the company is opening an additional call center in Brazil.
The state-of-the-art facility located in the city of Sao Paulo will house 1,200 seats, doubling its capacity in Brazil, and bringing Sitel’s total employee count in Latin America to over 11,000.
“Despite the global economic downturn, Sitel has experienced remarkable growth in Brazil and the Latin America market the past few years,” said Don Berryman, general manager of the Americas at Sitel. “This new call center facility signifies our continued investment in Sitel’s long-term plans for Brazil and Latin America as a strategic domestic growth market.”
Sitel has a worldwide network of over 135 contact centers that leverage cutting-edge technologies and high quality call center agents to deliver outstanding support to many of the world’s leading brands, including 47 of the Fortune 500, across North America, EMEA, Latin America and AsiaPac. Sitel is leading the transformation of today’s call center industry to one based on revenue growth, extended profit and the highest return on customer investment.