Narayan AmmachchiFilipino BPO firm SPi Global has expanded its operations to Latin America with the launch of a delivery center in the Nicaraguan capital of Managua. Adding Spanish language services to its portfolio is said to be the chief aim of SPi’s expansion.
“Due to its nearshore location to the United States, competitive costs, and a skilled bilingual workforce, we believe Nicaragua is an attractive destination,” said the company CEO Maulik Parekh. In the past three years, Parekh has repeatedly spoken of his interest in setting up a delivery center in Latin America.
According to an SPi press release, the Nicaraguan delivery center will provide Customer Relations Management (CRM) and content solutions to clients in North America. The Makati, Philippines-based outsourcer did not disclose how many people it will employ there, but it confirmed that the center will also be used to provide non-voice BPO services.
Nicaragua recently bolstered its ICT infrastructure and is home to a large bilingual population.
“This expansion allows us to offer our clients greater diversity in geographic delivery as well as help us meet the bilingual support needed in both our CRM and Content Solutions operations,” Parekh said.
A subsidiary of Asia Outsourcing Gamma, SPi Global has over 20,000 employees on its payroll and offices in India, Vietnam, China, the Netherlands, Australia and the United States, in addition to the Philippines.
Gamma is 80% owned by CVC Capital Partners, a private equity and investment advisory firm, and 20% by the Philippine Long Distance Telephone Company, a major telecom carrier in the Philippines.
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