Narayan AmmachchiSPi Global has sold off its customer relationship management (CRM) business with operations in three countries, including Nicaragua, to Japanese outsourcing major Relia Inc. Neither firm has disclosed financial details of the deal.
Despite the sale, SPi CRM’s CEO Maulik Parekh will continue to head the business, besides continuing to be a board member of SPi Technologies, the content solutions business of SPi Global.
Makati City, Philippines-based Spi CRM has employed more than 10,000 people across 11 delivery centers. Its service offerings include customer acquisition and retention, dispute resolution, order management, e-commerce, billing and payment processing, foreign language support and dispatch management services.
It is not clear how many people SPi has employed in Nicaragua, where it has been running a solitary delivery center in the capital of Managua over the past two years.
Senior executives of Relia are saying that SPi is a “natural fit” and that it would help them expand globally. “Maulik and his management team has built a strong company with a culture similar to ours focused on creating significant value for its employees, its clients and its investors,” said Jun Nakagome, President of Relia.
Listed in the Tokyo Stock Exchange, Relia runs about 30 delivery centers, all of which are in Asia Pacific countries such as China, Thailand, and Vietnam. This acquisition takes its total headcount to more than 30,000.
“This acquisition creates a distinct platform leveraging Relia’s advanced CRM technology together with SPi CRM’s unique operational DNA. With this enhanced footprint and capabilities, we are confident that together with the Relia Group, we will achieve greater heights,” Parekh commented.
SPi, fully owned by Asia Outsourcing Gamma Limited, has retained content solutions business, which provides other back-office services including finance & accounting.
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