Nearshore Americas

Sutherland Global Expands into Jamaica Through Partnership at Local University

Global outsourcing firm Sutherland Global Services is gearing up to establish a global delivery center (GDC) at the Mona Campus of the West Indies University in Kingston, Jamaica, where it will train students in call center operations.

Sutherland, which hopes to generate up to 3,000 jobs with its delivery center, plans to train students in program management and client engagement. The public-private partnership is one of the first of its kind in the Nearshore marketplace.

The delivery center is likely to be opened in the fourth quarter of 2012.

Sutherland employs over 30,000 professionals globally. Among its clients are Deutsche Bank, the largest foreign exchange dealer in the world, and Asia’s biggest low-fare airline, AirAsia.

Sutherland hopes to provide integrated business services in Jamaica with its university-based BPO and technology management center.

The BPO provider says it will recruit university students as consultants. And additional non-consultant positions will be filled up by others.

“We are pleased to bring our global strengths and capabilities to Jamaica and creating significant job opportunities and helping drive economic growth,” said Dilip Vellodi, Chairman and CEO of Sutherland Global Services.

JAMPRO, the national investment and trade promotion agency, has been working very closely with Sutherland to facilitate the company’s investment in the island.

“Given Sutherland’s track-record of consistent business growth in all major global markets, I am sure the company will rapidly expand its operations in Jamaica and make a significant contribution to our economy with the provision of hundreds of jobs to students and a mix of other professionals “said Prime Minister Portia Simpson-Miller.

Staff Report

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