Teleperformance has said it will hire over 1,000 employees at its call center in Salt Lake City, Utah, as it has won a new contract to provide customer care service. The news comes barely a week after the France-based outsourcer announced plans to add 500 employees to its workforce in the U.S. state of Virginia.
Teleperformance has operated in Utah for 30 years, and has four locations and more than 2,000 employees across the state.
“Salt Lake City has been a wonderful home to Teleperformance over the years,” said Teleperformance U.S.A. President of Operational Delivery, Miranda Collard. “Whenever you can bring more than 1,000 new jobs into a community it is a win for everyone.”
Teleperformance, which reported $3.2 billion in consolidated revenue for the last fiscal year, said it is looking for employees with strong people skills, problem solving abilities and a passion for customer service.
The Paris-listed outsourcer employs 149,000 people in 46 countries. In the United States, it operates 25 offices and has 20,000 workers. The Salt Lake City site participates in the company’s Citizen of the World program, which helps raise funds and supplies for local and global charitable initiatives.
Teleperformance has far bigger operations in Latin America. Its Ibero-LatAm region, which includes operations in Latin America, Spain and Portugal, accounted for almost 29% of the company’s overall revenues in the fourth quarter of the year.
All the countries in the region contributed to growth except Argentina, which is suffering economic problems. The most dynamic growth contributors were Colombia and Mexico, while growth in Brazil has begun to slow.