Nearshore Americas

Teleperformance Closes Fairborn Call Center, Laying Off 334 Workers

French call center services giant Teleperformance has announced the closure of its delivery center in Fairborn, Ohio, putting 334 employees out of work.

In a letter to the Ohio Department of Job & Family Services, the BPO provider has blamed the closure on its restructuring of customer service.

Among those losing jobs are call center agents, supervisors, managers, and trainers.

“Unfortunately the changes that are being made have resulted in the closure of our Fairborn, Ohio facility,” the letter said. “We anticipate this facility closure will be permanent and will result in 334 Teleperformance USA employees being released from employment.”

The call center will be closed by March 31, 2019.

It is not clear when Teleperformance launched the call center in Fairborn, but, according to local newspapers, the site was providing customer care service to an American wireless carrier.

The BPO provider was ranked among Fairborn’s five largest employers in 2014, when it added 100 more people to its payroll.

“We are certainly disappointed in the company’s decision and hope there is a way to get them to reconsider,” reported Dayton Daily News quoting Fairborn City Manager Rob Anderson as saying.

The city collects US$176,000 in income taxes annually from the call center, the paper added.

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Over the past three years, Teleperformance has been trying to become a leaner and more agile organization.

This is the second major closer of a call center by the BPO behemoth in the United States after it closed its call center in Cascade Township,  Michigan.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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