Teleperformance Expands Operations in Jamaica with a New Facility

Global call center services giant Teleperformance has expanded its Jamaican operations with a new delivery center in Montego Bay Free Zone, with reports suggesting that the company would hire more than 400 people in the months to come.

“The third phase will be another 450 new jobs in addition to what we have now,” reported The Jamaica Observer quoting the company’s senior executive Scott Klien, who arrived in Jamaica for the inauguration of the center.

Teleperformance has currently employed around 3,500 Jamaicans, a large majority of them joined the company in the first half of this year.

Tim Casy, chief of the company’s account receivable solutions unit, said the hiring is “just the beginning.”

“Just this year alone — in the first eight months, we have brought in two and a half times the number of people we did two years ago,” he said.

Teleperformance set up shop in Jamaica in 2002 with just 150 employees. In addition to customer care, its Jamaican centers provide sales acquisition, accounts receivable and back-office services to clients mainly in the US and Canada.

In 2014, it landed a deal with travel company BookIt.com to run its contact center in Montego Bay. This deal alone increased the company’s headcount in the country by more than 200 people.

After the inauguration, the executives claimed that the BPO provider is supporting around 20 charities in the Caribbean country.