Teleperformance Integrates Aegis Units into its US Operations

The Aegis units that Teleperformance bought last month will henceforth operate as part of Teleperformance USA, the Paris-based outsourcer has stated. The acquisition is now complete, although the process of integrating Aegis’ employees is still underway.

Teleperformance revealed in a statement that it has not laid off any of Aegis’ employees. “We have been working quickly to ensure that all Aegis employees, marketing and branding, are transitioned to Teleperformance in each of the markets where Aegis has facilities,” the press release said.

Aegis’s U.S. arm represents US$400 million in revenue and over 19,000 staff in three countries: Costa Rica, the United States and the Philippines.

Teleperformance is already the world’s biggest voice-based BPO provider and analysts say the acquisition of the Aegis units will only complement its operations in the Americas.

It operates 26 sites in the United States, while its biggest Latin American operations are in Mexico, where it has 17 contact centers with over 18,000 employees.

Most of Aegis’ clients are in the United States and they belong to industry verticals such as banking, insurance, telecom, health, travel and hospitality.

Aegis has considerable operations in Costa Rica, thanks to its acquisition of local firm People Support in 2005. Elsewhere in Latin America, Aegis’ has operations in Argentina and Peru, but these delivery centers will remain with Essar Group.

“Aegis will retain and continue to grow the remainder of the BPO business globally across India, Argentina, Peru, South Africa….. and the UK,” stated Essar Group in a separate statement. Essar entered the BPO business through the acquisition of Aegis Communications Group in 2004.