Nearshore Americas
Teleperformance USA

Teleperformance Expands Delivery Center Workforce in Nevada

Multinational outsourcing giant Teleperformance is bulking up its workforce in the U.S. state of Nevada, barely a year after setting up its delivery center in Reno.
The BPO provider says it would hire another 200 people for its 5,000 square-foot facility in Reno, often dubbed as “the biggest little city in the world”.
“Reno offers a unique advantage to employers like Teleperformance because of the strength of the community and its citizens. Our client recognizes the area’s diverse, well-educated, talented workforce,” said Miranda Collard, President of Teleperformance U.S.A.
When it established the call center in Reno last year, Teleperformance talked of hiring 500 people. However, it is not yet clear whether the new recruitment drive would increase the company’s workforce to 700, because there has been no report as to how many people are working at the call center currently.
Among the positions it is recruiting for in Reno include service advisers, trainers, quality assurance personnel, and client management team members. The Reno call center is serving an unnamed American financial firm. Employees at this center will provide inbound customer service and sales support.
One of the world’s largest voice-based BPO providers, Teleperformance has employed 25,000 people across 35 sites in the United States. In 2015, its global operation reported US$3.7 billion in revenue.
“Hiring for these positions has already begun and starting salaries are US$11 per hour, with the ability to make up to US$12.50 per hour with our pay for performance bonus,” said Jim Phillips, an HR Manager with the call center operator.
Local papers have described Teleperformance’s expansion as “good news for Reno’s economic recovery”.  Four years ago, Nevada’s unemployment rate was hovering around 14%, now it stands at 5%.
Nevada is competing hard with other U.S. states in attracting private sector firms. According to The Washington Post, Nevada offered Tesla up to US$1.3 billion in tax-breaks and subsidies in exchange for the jobs the electric carmaker offered to generate.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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