As we enter an era of unprecedented digital transformation, companies are frantically seeking to update their technology systems, introduce cloud infrastructure and implement strategic outsourcing. More than a third of US and UK… Read More »
Faced with rising costs and shrinking earnings, business process outsourcers (BPOs) have been engaging in some fancy footwork to keep profits within reach. With firms reluctant to pass on new costs to their… Read More »
Following the transition to work-from-home models across the Americas, executives are more enthusiastic than ever about digital transformation. On the other hand, the Covid-19 pandemic has brought devastating economic consequences, so companies have less to… Read More »
With its high rates of literacy and English-language proficiency, the Philippines has long enjoyed a reputation as the contact center capital of the world. The BPO sector is currently the second-main driver of… Read More »
The chaotic transition to work-from-home models (WFH) in India and the Philippines have exposed flaws in the current services model. North American companies are more aware than ever of the risks and challenges… Read More »
For at least two decades, life in India’s sweltering megacities has revolved around outsourcing to western countries. More than four million Indians currently work in the IT industry – staffing the vast corporate… Read More »
Racial discrimination in the Latin American workplace rarely makes the news, but community activists typically say it is a serious problem that impacts the quality of life of Indigenous and Afro-descendants across the… Read More »
The “Black Lives Matter” movement has unleashed long-simmering frustration over widespread inequities in the United States and inspired protests against racism in many countries around the world. With the issue of systemic discrimination… Read More »
“Finishing School” is an English language program in Guatemala which is tackling workplace inequality by helping locals improve their English skills and qualify for jobs in global services. The program, developed by the… Read More »
In a Time of Crisis, Teleperformance Places Greater Confidence on the Nearshore Teleperformance is one of the largest BPO companies in the world. With a presence in almost 80 countries, its footprint in… Read More »
Infographic: Geo Diversity Feeds the Teleperformance Engine Geo diversity in Nearshore locations is generating the capacities necessary to sustain a diverse set of revenue streams for Teleperformance’s Nearshore engine. Ibero-LATAM President and CEO,… Read More »
There is no disputing that Colombia ranks as one of the best performing Latin American countries for Nearshore service delivery. That fact has been made extremely clear over the last five years as… Read More »
In the Face of a Major Crisis, Mexican IT’s Future Depends on Flexibility In this new edition of The Exchange, we focus on how the Mexican IT industry is coping with the COVID-19… Read More »
Businesses in all sectors, all over the world are suffering from the economic effects of social distancing and lock-downs aimed at containing the devastation of the COVID-19 pandemic. The negative economic impacts have… Read More »
In the face of the COVID-19 pandemic, Mexico has introduced a mix of mandatory and non-mandatory lockdowns for commercial operations, depending on whether affected organizations are considered essential. For IT companies, this means… Read More »
