Nearshore Americas

West Corporation Shuts Down On-Shore Facility in Texas

West Corporation company officials have notified all 260 employees at its Bryan call center they are closing down operations effective May 15, 2010. Employees learned of the closure Tuesday morning at a meeting attended by all workers.

David Pleiss at the West Corporation’s corporate office in Omaha, Nebraska cites a decline in call volume, as the reason for the closure.
Pleiss says the company hasn’t lost any clients, but that they have failed to secure new contracts and after thought and consideration West Corporation officials decided to close down operation instead of renew its lease which is up for renewal in October, but a decision to renew the lease was due by April.

The company has offered a severance package to its management staff and has encouraged other employees to apply for positions through the West At Home Program which allows people to work from home. Throughout Texas, the West Corporation operates 13 other call centers with some located in San Antonio, Beaumont and El Paso.

The West Corporation facility opened its doors in Bryan in 2006 and last year in June, the company laid off 160 of its full time employees.

West Corporation is a leading provider of technology-driven, voice-oriented solutions, offering its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West’s automated customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

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Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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