Nearshore Americas

ACS Seals IT Services Contract Extension with Hallmark

DALLAS, Jun 01, 2010 (BUSINESS WIRE) — Affiliated Computer Services, Inc. (ACS), A Xerox Company /quotes/comstock/13*!xrx/quotes/nls/xrx (XRX 9.20, -0.11, -1.18%) , recently signed a five-year extension of its information technology (IT) agreement to provide infrastructure services to Hallmark Cards, the privately held personal expressions and greeting card giant, celebrating its 100th anniversary this year. Financial details of the contract were not disclosed.

As part of the contract extension, ACS will continue to provide information technology infrastructure and associated support for Hallmark’s global operations including:

— Help Desk Support — Call center staff will continue to respond to more than 8,500 phone calls and e-mails monthly providing around-the-clock support to Hallmark employees seeking technical assistance;

— Data Center Management — Hallmark’s Kansas City-based center will have a team onsite 24/7 to secure the company’s documents and digital records;

— Desktop Support — More than 7,200 desktop and laptop computers running Windows and Mac applications will be managed, including 900 printers.

“By investing in the right technology, Hallmark is able to continue its century-old tradition of helping friends and families express themselves,” said Mike Goodwin, CIO of Hallmark Cards. “Working with a business partner whose expertise is IT infrastructure allows Hallmark to focus on our expertise, which is developing products and experiences that help people connect with one another in meaningful ways.”

In addition to Hallmark’s Kansas City head office campus, ACS will support offices and facilities in Liberty, Mo; Enfield, Conn.; and Leavenworth, Lawrence, and Topeka, Kan. with on site and remote staff members.

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“Hallmark is a prime example of an established business icon embracing new technology to meet the demands of its customers and employees,” said Derrell James, executive vice president and group president, ACS IT Outsourcing Solutions. “ACS’ application of innovative services will enable Hallmark to set the tone for its next century of business.”

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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