US BPO firm Alorica is talking of adding 200 positions to its delivery center in Guadalajara, a city dubbed the Mexican Silicon Valley. According to the company’s press release, they are hiring 10,000 people in total for all their delivery centers across the world, but there is little data as to how many people they would hire in Latin America alone.
That is because Alorica has disclosed how many people it will hire in Guadalajara, but not elsewhere in the region. Irvine, The Calif-based customer management outsourcing solutions provider says it has now reached a “financial milestone”, and would therefore expand operations globally by the end of this year.
Alorica’s operation expanded considerably in Latin America after it acquired Omaha-based West Corporation’s agent services businesses – including 1,500 employees in Jamaica and Mexico – for US$275 million.
This acquisition positioned Alorica among the largest BPO providers in the US, valued at $1.2 billion, and increased its global headcount to 48,000. West Corporation added new verticals to Alorica’s portfolio, including healthcare, utilities and government, while strengthening its existing verticals such as communications, retail, travel, financial services and consumer products.
“Key regions experiencing massive growth for Alorica within the US include: Spokane, Washington; El Paso, Texas; Reno, Nevada; Topeka, Kansas; and Niles, Ohio. Outside of the US both Guadalajara and the Philippines are also expanding employee headcount,” the BPO operator added.
Since the first quarter of this year, Alorica has added 26 new clients, created 1,850 jobs inside the United States and expanded deeply into Latin America and the Philippines.
In Latin America, the outsourcing firm has 600 seats in Sao Paulo, Brazil and 1,800 seats at its two centers in Santo Domingo, Dominican Republic. In April 28, 2014, Alorica launched a call center in the Altia Business Park in San Pedro Sula, Honduras.
In an interview with Nearshore Americas in January this year, Scott Wilson, SVP of Shared Services, indicated that the company was looking to expand to Trinidad and Guyana as well. But there has been no mention of these countries in the company’s latest announcement