Nearshore Americas
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Altitude Software Launches Innovation Lab in Brazil

Brazil has secured yet another regional expansion in the tech industry, as Altitude Software, a global provider of omnichannel services, has announced that it is opening a new solution development center in São Paulo.

The new lab is part of Altitude’s R&D organization, led by Chief Technology Officer Miguel Vital, and is headed by Francisco Virgilio.

“The Lab will focus on the development and application of technologies like Big Data, Internet of Things and Omnichannel interaction to engage with a growing class of “digital natives”,” stated Virgilio.

“Other promising areas of innovation include the application of mobility technologies, artificial intelligence, and machine learning in areas such as customer service and debt collection, to create new services for the customer and the brand.”

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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