Narayan AmmachchiKonecta is set to hire more than 3,000 college students in Colombia, as the Spanish contact center firm tries to cut costs amid wage inflation in the BPO industry.
The Madrid, Spain-based company stated that it would prefer to take on board bilingual high school graduates in the Colombian cities of Bogota, Medellin, Pereira, and Cali.
The new hires will provide customer service to the company’s clients in the insurance, financial, tourism, telecommunication, and retail sectors.
Reports say that BPO wages increased around 20% globally in 2021. Colleen Beers, Alorica’s president of North America and Europe operations, told The Wall Street Journal recently that the US-based contact center had increased the average minimum wage by more than 15% last year.
Konecta has assured that it would provide job training to all the new employees in the Andean country.
“We have development and growth programs and schools for management and leadership roles in the operation,” stated José Roberto Sierra, president of Konecta Colombia, in a press release.
Those who are fluent in three languages, including English, will get higher pay, according to local media reports.
The call center firm is also hiring a large team of experts, who will train the newly hired employees.
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