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Atento Signs Brazilian Healthcare Provider Unimed-Rio

Global CRM and BPO provider Atento has signed an agreement with Unimed-Rio to modernize its customer relationship structure and reinforce its digital transformation process.

Unimed-Rio provides healthcare services in Rio de Janeiro and is one of the largest providers in the country, serving more than 740,000 customers, according to a press release.

This agreement makes Atento the leading provider of BPO services for Brazil’s healthcare industry. 

“The carve out of part of Unimed-Rio’s customer relationship operations advances the execution of our growth strategy and accelerates Atento’s penetration into healthcare, a high growth vertical for CRM/BPO services and solutions in Brazil and the wider Latin American region,” said Alejandro Reynal, the BPO’s Chief Executive Officer.

Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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