Nearshore Americas
Atento Caguas

Atento Reopens Customer Relations Center in Puerto Rico

Global BPO Atento has reopened its customer relations center in Caguas, Puerto Rico, which was totally rebuilt following Hurricane Maria’s impacts on the original building.

The new installations include next-generation technology in the sector, data centers, over 620 workstations, and digital capabilities, as well as recruitment, training and recreational areas.

From Caguas, Atento will offer customer services, sales, technical support, credit management, and back office services through telephone, chat, social media, and digital apps channels. The initial workforce will be 400 strong (70% English/Spanish bilingual), with 200 more people expected to join over the coming weeks.

“[With this center] we are strengthening our joint commitment to economic development in the country and to offering an outstanding customer experience in and from Puerto Rico,” said Alejandro Reynal, CEO of Atento.

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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