Narayan AmmachchiBelize’s call center industry is now a major economic force, pumping out around $150 million in wages and employing over 16,000 people.
Prime Minister John Briceño recently hailed the sector as one of the country’s biggest private employers and a key engine of growth.
The boom stems from several advantages: a bilingual workforce, competitive labor costs, and a time zone that aligns neatly with the U.S.
Belize City leads the way as the main hub, thanks to its stronger infrastructure and deeper talent pool. Other key centers include Belmopan and San Ignacio.
Most companies in the sector cater to U.S. and Canadian clients, offering services such as customer support, data entry, and financial outsourcing.
Analysts say the industry’s steady rise is helping cushion the impact of inflation on the broader economy—providing reliable income as other sectors feel the squeeze.
Transparent BPO is currently the biggest player. Though based in Rockville, MD, most of its delivery operations run from Belize.
Ready Call Center, one of the country’s earliest BPO firms, played a major role in building the industry’s foundation.
Another key operator is Protel BPO, known for delivering a wide range of outsourcing solutions with professional support.
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