Founded in 2010, Mattsenkumar employs more than 2,000 people who primarily provide analytics and customer support services for e-commerce businesses.
However, its operations are limited to India, where it has delivery centers in Gurgaon, Jaipur and the southern city of Bangalore.
Bill Gosling did not disclose the financial details of the transaction, but stated that Mattsenkumar’s founders would receive an equity stake in the combined company.
“Mike, and his business partner Aarati Kumar, will continue to run our Indian business while joining Bill Gosling Outsourcing as shareholders,” Dave Rae, CEO of Bill Gosling stated in a press release.
The acquisition brings the Ontario-based BPO firm‘s global workforce to more than 5,500.
Although Bill Gosling was founded in 1955, it only grew into an international operator in 2015 when it bought Alliance iCommunications. The company has been expanding since 2020 after a Texas-based investor ORG Affiliates acquired a majority stake.
Today, Bill Gosling operates delivery centers in seven countries, including Costa Rica, Trinidad and Tobago, the United States the United Kingdom and the Philippines.