Narayan AmmachchiGlobal BPO giant Concentrix says it will add 1,000 people to its Costa Rican workforce by the end of this month.
The Fremont, California-based company says the new hires will provide sales and technical support for its clients.
“Costa Rica is consolidating itself as a strategic site for us, so in 2021 we will be on a constant lookout for staff in several cities,” says Juan Pablo Guzmán, country head for Concentrix.
Concentrix arrived in Costa Rica in 2009 with an equity investment in Occidental Business Services, a local company that provided customer services primarily in Spanish. In 2018, it grew into a call center behemoth, because during this year it was merged with Convergys.
The merger added three call centers to its Costa Rican operations. Today, Concentrix has five delivery centers (three facilities in San José and two in Heredia) and more than 4,500 staff in the Central American country, after the company rolled out plans to onboard an additional 1,300 staff in September last year.
Concentrix’s expansion in Costa Rica comes shortly after the company announced it would be purchasing vaccinations for all of its almost 100,000-strong BPO staff base in the Philippines.
Cocentrix appears to consider Costa Rica the perfect place to provide customer service to its clients around the globe. “The level of job commitment and the quality customer service we found in this country led us to reinforce the local operation,” Guzmán added.
As part of its expansion strategy, Concentrix has decided to offer free English learning courses to Costa Ricans. The three-week training course helps candidates gain confidence in the use of English, says the BPO provider. This initiative, launched in November 2019, has already graduated 90 people, of which 68% have started to work at Concentrix.
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