US customer services provider Concentrix has expanded operations into Jamaica with the launch of a delivery center in Montego Bay.
The company says it chose Jamaica because of the country’s “exceptional workforce that understands how to address the needs” of today’s customers.
“The Jamaican customer service industry expects to see a lot of growth in the coming years, and we hope to be part of it,” said Chris Caldwell, Concentrix President, in a statement. “Our focus is on becoming the employer of choice in the country.”
The facility is in the new high-tech building of the Montego Bay Freezone, a hub of customer service operations serving a variety of businesses. Concentrix has not yet disclosed as to how many people it would hire for its Jamaican operations.
Concentrix is not new to nearshore. It has delivery centers in Costa Rica, Uruguay, Colombia, Brazil, and Nicaragua. In Brazil, the company has employed more than 2,000 people across 4 sites, and is planning to employ approximately 1,000 people in the first half of 2018 alone.
These days, Concentrix is pushing higher level services such as analytics, robotics automation, and digital transformation services. Most of its clients are in sectors including banking and financial services, healthcare, insurance, retail, and e-commerce.
“The addition of Jamaica to the Concentrix family is a key part of our growth strategy and extends our global footprint,” said Manfred Kissling, Concentrix Vice President and General Manager.