Narayan AmmachchiAmerican BPO provider Enhanced Recovery Company (ERC) is set to double down on its Dominican operations with the launch of another delivery center in Santo Domingo, with the company executives saying that the expansion would lead to addition of more than a 1000 employees to the payroll.
This is the company’s second facility in the Caribbean country, with the first one located barely a few miles away.
“With the city’s ample labor pool and strong infrastructure, Santo Domingo has been an ideal location for ERC, and a key to their global vision,” stated the BPO provider in a press release.
The new 52,500 square-foot facility in San Isidro Free Trade Park is scheduled to be inaugurated on April 30. Home to about 34 foreign multinationals, the park boasts numerous amenities, including a barber shop, beauty salon, daycare, an on-site hospital, access to public transportation, a cafeteria and even private study rooms for students.
“This is an exciting time for us to double down. We have a high level of confidence in our local management team and have had tremendous success there over the past several years for our clients,” said Marty Sarim, ERC’s president and CEO.
ERC was founded in 1999 to provide debt recovery services for banks and other financial institutions. Soon, it added customer care, acquisition, loyalty, and technical support to its outsourced offerings.
Its expansion to the Dominican Republic took place in 2014 when it acquired Laurus International in Santo Domingo. Headquartered in Jacksonville, FL, ERC today runs offices in India and South Africa as well.
Earlier in January this year, it reached a joint venture agreement with Golden Gate BPO Solutions, which has locations in the Dominican Republic, in addition to Belize and Jamaica.
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