Carlos Ayala is a BPO professional with over 10 years of experience in finance and accounting, contact centers, and operations and transitions.
Currently serving as Vice President at Genpact Guatemala, Carlos leads service delivery for the company’s finance and accounting operations. Prior to this role, Carlos was Assistant Vice President of Operations at Genpact for just over five years.
Carlos attended the Instituto Tecnológico de Ciudad Juárez between 1996 and 2002, where he obtained a bachelor in business administration.
He is also a huge football fan and has been volunteering as a head coach for the Guatemala National American Football Team for the last eight years.