Narayan AmmachchiIndian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately $120 million, as it looks to scale its AI-powered customer experience operations and expand its global footprint.
Based in Kolkata, Fusion CX has confirmed that it had filed its IPO papers with India’s market regulator SEBI.
The company reported $140 million in revenue in 2023 and is projecting a sharp rise to $209 million by 2025 — a 25% compound annual growth rate, well above industry norms.
Fusion CX specializes in AI-driven omnichannel CX solutions, operating a global delivery network across 15 countries with 40 centers.
Its services span 28 languages and multiple channels, including voice, chat, email, social media and messaging.
The firm’s proprietary platforms — developed by Omind Technologies — cover marketing AI, conversational AI, quality automation and workforce management.
Nearly 80% of Fusion’s revenue comes from international markets, with Latin America contributing 32.1%, followed by North America at 22.8% and Southeast Asia with 18.2%. The company primarily serves clients in telecom, BFSI, travel, retail and healthcare sectors.
Fusion plans to use the IPO proceeds to repay debt, upgrade IT systems and acquire smaller firms. While workforce figures vary, the firm reportedly employs over 10,500 professionals across its global operations.
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