Nearshore Americas

For Global IT and BPO Customers, Captives are No Longer the Choice Option

Customers are keeping high value, engineering and R&D services in-house, while other tasks are deemed better for outsourcing, says Eric Simonson, managing partner at Everest Research.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

Add comment