Nearshore Americas
Guyana contact centers

Guyana to Fund Construction of Offices for Contact Centers

The government in Guyana has reportedly agreed to fund the construction of an office complex to house call centers, with the country’s Finance Ministry expecting the investment to yield 1,500 jobs over the next two years.

The government will “invest in the construction of two buildings” to house contact centers, reported Stabroeknews quoting the country’s Finance Minister Ashini Singh as saying.

The news outlet has not given more details, nor did it disclose as to which BPO operator will occupy the office space or when the construction will begin.

The news comes two months after Teleperformance announced that it was looking for a larger building in Guyana as part of a plan to add 1,500 new employees to its workforce.

BPO providers, call centers, in particular, are growing in number in Guyana. The industry generated more than 1,100 jobs between August 2020 and December 2021, according to the government.

Guyana is the only country in South America where English is the first language. In addition, it has a stable political climate and a less expensive labor force. Teleperformance has often argued that the (US) market would be “served well with the Guyanese accent.”

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A home-grown BPO startup called Midas Inc is also on an expansion mode having launched a delivery center in the country’s second-largest city of Linden six months ago.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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