Nearshore Americas
Teleperformance Guyana

Teleperformance to Double its Workforce in Guyana

Teleperformance is set to double its headcount in Guyana five years after launching operations in the Caribbean country.

Paris-based BPO giant says it is looking to open another delivery center in the country as its current office in Georgetown has “run out of space”, according to a local publication Newsroom.

At an event organized to mark the company’s five years of operations in the country, Luis Barretto, Teleperformance’s CEO for Guyana and Nicaragua said: “We are proactively sourcing for a second facility. My intent is to add about 600 to 800 additional workstations and those 600 to 800 more workstations could easily become 1500 more jobs for locals.”

Teleperformance has currently employed around 1,200 people in Guyana, with almost all of them serving the company’s American clients.

Barretto claimed the company had devised a ‘new business model’ for Guyanese operations, expressing confidence in securing service contracts from at least 30 US entities.

Guyana’s English-speaking population was the main draw for Teleperformance to set up operations in the country. In a 2015 interview with Nearshore Americas, Mark Pfeiffer, who was then an executive vice president at Teleperformance, had emphasized that the (US) market would be “served well with the Guyanese accent.”

Guyana is the only country in South America where English is the first language. In addition, it has a stable political climate and a less expensive labor force.

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Barretto said around 50% of its global workforce was working from home due to the pandemic.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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