Nearshore Americas

BPO Firm Helm360 Expands to Costa Rican Countryside

Helm360, a Poway, Calif-based IT/BPO provider, has begun expanding operations to rural Costa Rica, offering jobs opportunities to educated women in the countryside.

A subsidiary of CCS Global Tech, the BPO provider has announced that it will invest US$3.5 million to build a delivery center in San Isidro de El General, Pérez Zeledón.

The expansion will double the company’s headcount in Costa Rica from the current 70 to 150, according to a statement from Costa Rica’s investment promotion agency CINDE.

Helm360, which provides a range of back-office services including data analytics and customer services, says it will prefer to hire women and support economic growth in rural areas.

“Many companies focus on San José but if we train more people in Pérez Zeledón, other companies could set their sights on this city,” says Raminder Singh, President, and CEO of Helm360.

The BPO provider launched its Costa Rican operations in 2019. “We are excited to actively participate in Costa Rica’s economic growth by offering new job opportunities to the San Isidro de El General community, and especially to women,” Singh added.

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The executive emphasized that the technical training his company provides to the local population would help the authorities to attract more companies to Pérez Zeledón.

Helm360 seems to employ less than 500 people globally but runs offices in many countries, including Canada, the United Kingdom, and India.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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