Narayan AmmachchiIndian professional services firm Hinduja Global Solutions (HGS) is reportedly considering expanding its Jamaica operations outside of capital Kingston, where its three operational units are based.
The Bangalore, India-based firm would invest up to US$2 million in a new delivery center in the Caribbean country, reported local daily the Jamaica Gleaner, citing the company’s Vice President and Country Head, Anand Biradar.
HGS moved into Jamaica in 2012 after it struck a deal with NCB Jamaica, one of the largest commercial banks in the country.
In his 2014 interview with Nearshore Americas, Biradar forecast that Hinduja’s headcount in Jamaica would increase to 600 by the end of 2015.
According to Gleaner, HGS has now employed nearly 2,000 people across three call centers, with its total investments in the Caribbean country exceeding US$10 million so far.
“In the next three to five years, we expect to grow to 5,000. However, that will depend on two factors – business demand and supply,” Biradar told the Jamaica Gleaner.
Considering the report, a lack of competition in the telecom industry and higher energy costs are some of the issues bothering BPO operators in the Caribbean country. Biradar has opined that Jamaica could build up ‘plug-and-play’ facilities so foreign BPO firms can quickly launch operations with little initial expenses.
Biradar told Nearshore Americas three years ago that HGS was thinking about launching operations in Mexico and Trinidad as well. But there has been no news of such an expansion.
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