Nearshore Americas

Honduras to Train 4,000 New Bilingual Call Center Agents

The government of Honduras has teamed up with the Central American Technology University (Unitec) to train another 4,000 people for the call center industry, one of the major employers in the country.

“Honduras has placed huge bets on the call center services industry, we are focusing on adding more skilled human resources for the companies operating in the country,” Marco Midence, Chairman of Conatel, Honduras’ telecom regulator, has told local media.

It is not clear how many people were trained in the previous program, Agents Call Center, which launched early last year.

Under the new program, fresh graduates are asked to undergo tests to prove that they have basic English and computer skills. Those who pass the test are taught about answering customer calls in Spanish and English, in addition to telemarketing and problem solving skills.

About 600 graduates have already been trained so far, 300 candidates each in Tegucigalpa and San Pedro Sula, according to local Spanish newspaper Laprensa.

Interestingly, many of these graduates have already landed jobs. “Most of these graduates are already working,” reported Laprensa citing officials at the university, where the training is currently taking place.

As many as 3,600 more people have enrolled for the training, with most of them scheduled to complete the course by the end of this year.

The training program was designed in consultation with the call center firms operating in the country, allowing candidates to more easily land jobs soon after the completion of their training.

The call center industry has generated more than 20,000 jobs in Honduras, with most of the foreign BPO firms operating out of Altia Business Park in San Pedro Sula.

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Until three years ago, foreign firms stayed out of capital Tegucigalpa, largely due to lack of infrastructure. But in 2014, U.S. call center firm StarTek set up a delivery center there. Last year, even Knoah Solutions, headquartered in Las Vegas, Nevada, opened its nearshore operations in the city.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.