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A.T. Kearney: Why Automation Has India Worried


A.T. Kearney’s 2016 Global Services Index, which ranks the world’s top 55 outsourcing countries along measures such as cost of work, labor skills and ease of doing business, confirmed the disruptive role that robotics and Business Process as a Service is having on IT outsourcing. Brazil, Chile and Mexico all made the top ten — Chile for the first time — and other big winners included Colombia, which jumped 23 spots and Costa Rica, which jumped five and was praised for its level of preparedness in relation to robotics process automation.

Johan Gott 01In the latest episode of our podcast series Nearshore Cafe, Johan Gott, a principal in A.T. Kearney’s private equity practice and one of the authors of the Global Services Index report, discussed how the countries are compared and ranked, what the growing use of automation means for countries like India, and the implications of this for the nearshore.

“India should be worried,” Gott said, emphasizing that countries that do not want to lose out to automation need to differentiate themselves with high level human talent and sophisticated BPO/ KPO offerings. He also highlighted the rise of social impact outsourcing and its potential in Latin America and the Caribbean.

Bianca Wright

NSAM Managing Editor Bianca Wright has been published in a variety of magazines and online publications in the UK, the US and South Africa, including Global Telecoms Business, Office.com, SA Computer Magazine, M-Business, Discovery.com, Business Start-ups, Cosmopolitan and ComputorEdge. She holds a MPhil degree in Journalism from the University of Stellenbosch and a DPhil in Media Studies from Nelson Mandela Metropolitan University.

1 comment

  • The country is going to have a tough journey towards the digital economy. On one hand, it will create highly advanced banking and payments interface. On the other hand, it will replace many traditional jobs. If the per capita income of India is to be increased, creating manufacturing jobs for the mass number of unemployed people in need of the hour.