Nearshore Americas

Ibex Launches Yet Another Call Center in Jamaica

BPO provider Ibex has opened its third delivery center in Jamaican city of New Kingston, expanding capacity to add another 700 employees to its workforce in the Caribbean country.

The expansion will increase the company’s headcount in the country to in excess of 4,500, said the Washington DC-based company in a statement. Ibex’s other call centers are in Portmore and downtown Kingston.

Jamaica’s proximity to the United States, easy availability of English-speaking talent, and the government’s generous support are the three major factors driving the BPO industry, said Ibex CEO Bob Dechant.

“You put those three things together and you have a formula for absolute success,” he added.

Ibex built up its base in Jamaica in 2016 with the launch of a delivery center in Portmore. Two years later, it established another call center in Downtown Kingston. Considering the company’s statement, nearly a quarter of its global workforce is based in the Caribbean country.

Meanwhile, Jamaican BPO employment has surged to 40,000, with the government continuing to build infrastructure for the industry along with equipping its young graduates with global services skills.

“We can achieve the next target of 50,000 and the additional target of 100,000 persons. Jamaicans just want an opportunity to be trained, and they will pursue excellence,” said Audley Shaw, Minister of Industry, Commerce, Agriculture and Fisheries, after inaugurating the center.

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“This is a people-centered business and the next big frontier for Jamaica is about the talent. It’s about growing the skills and upskilling our people,” said Dianne Edwards, President of Jamaica Promotions Corporation (JAMPRO).

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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