American technology giant IBM has opened a shared services center in the Colombian city of Bogota to support its clients deploying new technology solutions for streamlining business operations.
The center, the largest facility of IBM in Latin America, will be staffed with technology experts able to speak in Spanish, Portuguese, or English.
Every new hire will be trained in new technology, with some of the employees already trained for weeks on end, according to Ana Paula, General manager of IBM in Latin America.
The facility will provide what IBM calls ‘cognitive process transformation services’ in areas such as accounting, billing, HR, and customer relationship.
Except for those providing essential services, most employees will operate from their homes due to the COVID-19 pandemic in the country, according to IBM officials.
“This is the eighth center in Latin America designed to deliver cognitive process transformation services,” says Thais Marca, General Manager of IBM Services for Latin America.
IBM has wide-ranging offerings in new technologies, including data analysis, cloud, artificial intelligence, automation, and blockchain.