Nearshore Americas

Infosys to Initiate BPO Operations in Puerto Rico

Infosys is to invest $9 million and create up to 300 jobs over the next two years in a BPO venture on the Caribbean island of Puerto Rico.

The Indian multinational will provide customer service, order management and administrative services to clients in the defense and aerospace industries.

“Infosys is a global company that is coming to Puerto Rico knowing that it is an excellent destination to make business thrive. A jurisdiction that provides the same intellectual property protection of the US, with its own tax system. A country with a first-class infrastructure, and above all, an educated, experienced and capable human capital,” said Alejandro Garcia Padilla, governor of the unincorporated U.S. territory.

Infosys’ investment in Puerto Rico is the result of an agreement made with the Puerto Rico Industrial Development Company (PRIDCO) to provide incentives under to the Economic Development Incentives Act, Garcia Padilla explained.

“This project is of great relevance to our industrial development plan because it strengthens our Business Process Outsourcing ecosystem and our capabilities to serve the aerospace and under the flag industries,” added Antonio Medina Comas, executive director of PRIDCO.

Infosys has a strong global presence with over 160,000 employees across 73 offices and 94 development centers in the U.S., India, China, Australia, Japan, the Middle East and Europe. The BPO provider launched Latin American subsidiaries in Mexico and Brazil in 2007 and 2009 respectively and opened a delivery center in Costa Rica in March 2013.

Duncan Tucker

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